BOOKING CONFIRMATION

The tour is confirmed at the moment of booking! You will receive an email with all the necessary information.

Itineraries and Activities

All tours, transfers, and activities are carried out by qualified personnel. During navigation, it is mandatory to follow all instructions and orders given by the crew in order to ensure the safety of guests, crew members, and company property.

The standard duration of tours is eight (8) hours, unless otherwise specified. Transfers are carried out in the shortest possible time depending on distance and weather conditions.

Changes to the route are allowed but may involve additional costs, which must be agreed upon and paid in advance.

Customer Delays

Boat tours:
In case of delay, we will do our best to adjust the duration based on availability and schedule.

Boat transfers (justified):
In case of delay due to flights, cruises, or trains, an alternative transfer on the same day will be guaranteed.

Boat transfers (unjustified):
In case of absence due to reasons not related to transportation, the organization is not required to provide the service and may decide whether or not to offer it.

Cancellation and Refund Policy

Cancellations by the customer:
Requests must be sent via email to info@saildolcevita.com

10 days before: full refund
from 9 to 3 days before: 50% refund
< 72 hours: no refund

Cancellations by the organization:
In case of adverse weather or sea conditions, an alternative date will be proposed where possible. Otherwise, a full refund will be issued.
The service may be interrupted or canceled without refund if the customer or their guests:

do not follow the captain’s orders

damage or put the vessel at risk

endanger people, animals, or property

Dispute Resolution (ADR/ODR)

In accordance with Regulation (EU) No. 524/2013, consumers are informed that in the event of a dispute relating to a rental/charter contract concluded online, it is possible to use the ODR (Online Dispute Resolution) platform established by the European Commission:

Insert link here: https://ec.europa.eu/consumers/odr/

NUVI s.r.l.s. informs that, pursuant to the Italian Consumer Code (Art. 141-bis), it does not currently make use of certified Alternative Dispute Resolution (ADR) bodies, without prejudice to the consumer’s right to pursue ordinary judicial remedies.

Payment Method Fees

A 5% fee is applied for payments via Stripe.
If there is a difference between the applied fee and the actual fee, it is possible to request a refund of the difference within 10 days.

This fee is non-refundable in case of cancellation.

This policy complies with:

Regulation (EU) 2015/751

Directive 2011/83/EU